Hi Caspar,
Hi
I have just had OTRS installed onto a test server to test its viability for my company.
I have a few questions which may be rather basic but which I cannot find to answers. Hopefully some of these can be answered by someone
- Are you able to view ‘closed’ tickets
- Are you able to close a ticket without having to submit copy within a message box
Either turn off the note feature Ticket::Frontend::AgentTicketClose###Note: set to no or set a default text in the body Ticket::Frontend::AgentTicketClose###Body:
- Are you able to set up automate archive functions – i.e back up and archive once a month – so that older requests were not clogging the system (but can be referred to if need be)
There is no archive function in OTRS as you describe it, but there will be no congestion on your system due to "old tickets".
- Can attachments be saved on a different server?
There is a modification available from one of our German Partners that helps with this type of issue, and I believe, when not in the Version 2.3, that this will be coming to the standard product in the near future. See http://www.cape-it.de/cgi-bin/download.pl/CiCS_Base-1.1.7.opm See attached mail for full details.
- Are you able to delete users, queues etc (or hide them) I see you can add and amend but I am thinking about when categories become redundant
This would break consistency in the databank, therefore it is not permitted in the web interface. Just set such things to invalid and move on. They will no longer show up for agents or customers, just in the admin interface :) Hope this helped you. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann