-"Robert Kehl"-

"This is merely not possible. Please give the Revision of the file /opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl.

Find it in line 5."

-"Matt Wentworth"-

Thanks so much for helping out. I appreciate it. I'm fairly new to Linux, and learning on the fly. I wanted to make sure I got the right line for you so here's copy of the file.. /opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl

<b>$Env{"Box0"}$Text{"Ticket Search"}$Env{"Box1"}</b>

</td>

</tr>

<tr>

<p>

<td colspan="2" class="table2">$Config{"TicketHook"}-$Text{"search (e. g. 10*5155 or 105658*)"}</td> </tr> <tr align="center">

"AgentUtilSearch.dtl" [readonly] 100L, 3041C

-"Robert Kehl"-

"You have to have some additional modules loaded. GD, GD::Text, GD::Graph. You have to be in the 'stats' group."

-"Matt Wentworth"-

My account is in the 'stats' group. I'm having a lot of trouble getting the GD modules to install. I had to upgrade my libgd to work with the newer GD. I installed JPEG and FreeType support. I still get an error installing the GD module..

make: *** [GD.o] Error 1

/usr/bin/make -- NOT OK

I even tried to force install but it wouldn't go. Any common mistake pointers? Thanks again for all of the help, I'm so close to having this great system fully functional! :)

Matthew Wentworth

IT Administrator

City of Dover, NH

288 Cental Avenue

Dover, NH 03820-4169

e-mail: m.wentworth@ci.dover.nh.us

Dover: First in New Hampshire, First with you!

http://www.ci.dover.nh.us

This electronic message and any attachments may contain information that is confidential and/or legally privileged in accordance with NH RSA 91-A and other applicable laws or regulations. It is intended only for the use of the person and/or entity identified as recipient(s) in the message. If you are not an intended recipient of this message, please notify the sender immediately and delete the material. Do not print, deliver, distribute or copy this message, and do not disclose its contents or take any action in reliance on the information it contains unless authorized to do so. Thank you.

------------------------------

Message: 3

Date: Thu, 25 Mar 2004 11:15:24 -0500

From: "Wentworth, Matt" <m.wentworth@ci.dover.nh.us>

Subject: [otrs] Graphs and Reports

To: "'otrs@otrs.org'" <otrs@otrs.org>

Message-ID:

<9B210E615E37CB4DAA8A0B28C9A3100001AE06BB@citymail2.ci.dover.nh.us>

Content-Type: text/plain; charset="us-ascii"

I am looking for some help with being able to save my searches into different formats, and having the graphs write to the webpage. I'm running Redhat 8 with all the most recent packages. Installed the .rpm package for Redhat8 from the orts.org site. I have upgraded to OTRS 1.2.2. Under "Utilites" in my search page I don't have the section for "Result Form", also in the "Stats" page I have a section labeled Graph but no graphs below. I haven't been able to find anything in the users guide that refers to these. Please help. Thank you.

Matthew Wentworth

IT Administrator

City of Dover, NH

288 Cental Avenue

Dover, NH 03820-4169

e-mail: <mailto:m.wentworth@ci.dover.nh.us> m.wentworth@ci.dover.nh.us

Dover: First in New Hampshire, First with you!

<http://www.ci.dover.nh.us> http://www.ci.dover.nh.us

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Message: 4

Date: Thu, 25 Mar 2004 17:57:57 +0100

From: "Robert Kehl" <robert.kehl@otrs.de>

Subject: Re: [otrs] Graphs and Reports

To: "User questions and discussions about OTRS." <otrs@otrs.org>

Message-ID: <075301c4128a$52e458e0$0164a8c0@intern.roknet.de>

Content-Type: text/plain; charset="iso-8859-1"

On Thursday, March 25, 2004 5:15 PM

Wentworth, Matt <m.wentworth@ci.dover.nh.us> wrote:

>> I am looking for some help with being able to save my

>> searches into different formats, and having the graphs write to the

>> webpage. I'm running Redhat 8 with all the most recent packages.

>> Installed the .rpm package for Redhat8 from the orts.org site. I have

>> upgraded to OTRS 1.2.2. Under "Utilites" in my search page I don't

>> have the section for "Result Form",

This is merely not possible. Please give the Revision of the file /opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl.

Find it in line 5.

>> also in the "Stats" page I

>> have a section labeled Graph but no graphs below.

You have to have some additional modules loaded. GD, GD::Text, GD::Graph. You have to be in the 'stats' group.

hth,

Robert Kehl

((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg

http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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End of otrs Digest, Vol 8, Issue 51

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