On Tuesday, February 26, 2013 at 10:41 AM, Erik D. Jones wrote:

I have OTRS 3.2.2 installed.  This was an upgrade from a clean installation of 3.1.xx.  The problem existed in 3.1.xx prior to the upgrade.  The SysConfig is relatively clean with the only customization being the organization, admin email and secure site settings.  No other defaults have been changed.

I have created fields in the DynamicFields Admin screen with no issues.  I can verify that they're in the mysql database and all is fine.  When I try to add them to either PhoneViewNew or EmailViewNew settings, I am unable to add a new item (the list is currently empty and the option is enabled).  Adding an item to any item on this screen (including the ticket state item list), it exhibits the same behavior which is that clicking the + sign posts to OTRS and then I get a 302 redirect back to the page, but no item is added to the list for me to edit.  

Any thoughts here?

The system is running on Ubuntu 12.04 LTS with perl FCGI under nginx and mysql 5.5.x.  OTRS otherwise operates perfectly, sending and receiving emails and auto responses.  

The contents of the post are:

1. Request Method:
   POST
2. Status Code:
   
   302 Found

URL: http://otrs.example.com/otrs/index.pl

1. ChallengeToken:
   xxxxxxxxxxxxxxxxxxxxxxxxxx
2. Action:
   AdminSysConfig
3. Subaction:
   Update
4. SysConfigGroup:
   Ticket
5. SysConfigSubGroup:
   Frontend::Agent::Ticket::ViewEmailNew
6. DontWriteDefault:
   1
7. Ticket::Frontend::AgentTicketEmail###Priority:
   3 normal
8. Ticket::Frontend::AgentTicketEmail###ArticleType:
   email-external
9. Ticket::Frontend::AgentTicketEmail###SenderType:
   agent
10. Ticket::Frontend::AgentTicketEmail###Subject:
11. Ticket::Frontend::AgentTicketEmail###Body:
12. Ticket::Frontend::AgentTicketEmail###StateDefault:
    open
13. Ticket::Frontend::AgentTicketEmail###StateTypeContent[]:
    open
14. Ticket::Frontend::AgentTicketEmail###StateTypeContent[]:
    pending auto
15. Ticket::Frontend::AgentTicketEmail###StateTypeContent[]:
    pending reminder
16. Ticket::Frontend::AgentTicketEmail###StateTypeContent[]:
    closed
17. Ticket::Frontend::AgentTicketEmail###HistoryType:
    EmailAgent
18. Ticket::Frontend::AgentTicketEmail###HistoryComment:
19. Ticket::Frontend::AgentTicketEmail###DynamicFieldItemActive:
    1
20. Ticket::Frontend::AgentTicketEmail###DynamicField#NewHashElement:
    Add new entry
21. Ticket::Frontend::AgentTicketEmail###RichTextWidthItemActive:
    1
22. Ticket::Frontend::AgentTicketEmail###RichTextWidth:
    620
23. Ticket::Frontend::AgentTicketEmail###RichTextHeightItemActive:
    1
24. Ticket::Frontend::AgentTicketEmail###RichTextHeight:
    320

Response (302):

Location:

/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend::Agent::Ticket::ViewEmailNew;SysConfigGroup=Ticket;#Ticket::Frontend::AgentTicketEmail###DynamicField