ok...
but the problem is that.... i have to add the login through ldap, because i
have al lot of agents and a lot of customer.... to understand, one of the
customer company have 300 customer that have to login/send mail to open the
support tickets...
i have to create manualy all of these profiles and after active the active
directory interface?
On 6 July 2012 18:29, Mike Eduard
Hi Stefano,
On 7/6/12 18:24 , Stefano Ricci wrote:
now i solve the error 187... but i have this response
[Fri Jul 6 18:18:45 2012][Notice][Kernel::System::**Auth::LDAP::Auth] User: adone\agente1 authentication failed, no LDAP entry found!BaseDN='dc=adone,dc=lan'**, Filter='(sAMAccountName=adone\**\agente1)', (REMOTE_ADDR: xxxx). [Fri Jul 6 18:18:45 2012][Error][Kernel::System::**User::UserLookup][797] No UserID found for 'adone\agente1'!
You do not have an agent with username "adone\agente1" in OTRS.
You need to create this agent via admin interface first.
mike
-- Mike Eduard Enterprise Services for OTRS
Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
P: +49 (0) 30 60 98 54 18-0 F: +49 (0) 30 60 98 54 18-8 W: http://znuny.com
Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg Managing Director: Martin Edenhofer
------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs