Re: [otrs] Can I use ACLs to hide a certain state transition in GUI while allowing it for the Generic Agent

Hi, I found out in the mean time that ACLs can be used to hide certain states as opposed to all states of a certain type, which is possible via SysConfig. See example 18.4 here http://doc.otrs.org/3.1/en/html/ch18s02.html The question that I'm left with is: {{{{{ Do ACLs apply to actions performed by Generic Agent? }}}}} I remember reading that they do not apply to user id 1 but I don't know if Generic Agent runs with this identity or not. Can anyone help with an answer? Thanks, Bogdan On Fri, Sep 28, 2012 at 6:05 PM, Bogdan Iosif wrote:

Hi,

Same question, reformulated to use an example: Can I use ACLs to hide the "pending auto close-" state (of type "pending auto") in all agent GUIs while keeping the ability to set this state from Generic Agent jobs?

AFAIK, the hiding in GUI part is possible but I'm not sure if the ACLs also apply to the Generic Agent.

Thanks, Bogdan

P.S: I'm just starting ACLs investigation and I'm not yet able to create my own test. Google hasn't yielded a response.