Hi Rob,

03/11/2015 11:21 - Rob Shears wrote:
> OTRS 4.0.13
> CentOS 7
> MS SQL (via unixODBC)

Side Note: MS SQL via ODBC is not the best performance. You should 
switch to another SQL.

> I need to allow multiple users (unique email addresses) to log tickets on 
> behalf of specific companies.  So…

I do not understand, what you mean with "log" 
Do you mean lock? If yes, you can use ACL for this, or queues with 
rw permissions for the customer/CustomerID

> All need to be able to log tickets that can be reported 
> on/queued/actioned/sla’d/serviced/whatever by “example.com, 
> the company”. 

For me, you need to explain more... 
what is log?
what do you want to "be reported"?

> Based on my reading, as the initial step, I was trying to enable 
> CustomerCompanySupport through the config.pm file, to change the 
> CustomerID field when creating a new customer user into a dropdown 
> list allowing the selection of an existing company, but have been 
> unable to get that to work. 

        CustomerCompanySupport => 1,

should work. But as I do not understand your goal, I do not know
if this is the correct approach ;)

So maybe you can explain a little bit more in detail (but simple words)
what you need.

You also may use the otterhub forum. 
If I read the information in otterhub correctly, you may just add
one dummy-user for each company. OTRS is communicating with a person
(with a valid e-mailadress, phone number) not with a company. :)

--
Florian