You have to use a user/account in exchange that has appropriate permissions
send messages via SMTP.
OT: Basic Authentication is probably for OWA. This account probably has
the correct access but is probably associated with a user account. This is
not the best choice. Suggest an account that is for OTRS, the configuration
for this account or verification that the existing account is not
appropriate for this list that is an exchange issue not OTRS. Contact your
exchange admin, an exchange list or off list.
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of pri pri
Sent: Tuesday, July 10, 2007 8:59 AM
To: otrs@otrs.org
Subject: RE: [otrs] Re: unable to send e-mail
got it.
we have basic authentication for smtp server. should use the same
user to authenticate this well?
thank you very much
________________________________
From: "LQ Marshall"
Reply-To: "User questions and discussions about OTRS.org"
To: "'User questions and discussions about OTRS.org'"
Subject: RE: [otrs] Re: unable to send e-mail
Date: Tue, 10 Jul 2007 08:45:51 -0400
>Since authentication is limited to those who authenticate
you have to have
>OTRS authenticate to send mail. If you have SMTP
authentication enabled on
>your Exchange server along with SMTP logging you'd be able
to trace the
>issue in the SMTP log.
>
>Under Framework::Core::Sendmail in sysconfig you should
find the settings
>for the SMTP authentication.
>
>
>________________________________
>
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf
>Of pri pri
> Sent: Tuesday, July 10, 2007 4:51 AM
> To: otrs@otrs.org
> Subject: RE: [otrs] Re: unable to send e-mail
>
>
>
> is it in the sysconfig??
>
> can you please tell me what i should do??
>
>
>
> ________________________________
>
> From: "LQ Marshall"
> Reply-To: "User questions and discussions about OTRS.org"
>
> To: "'User questions and discussions about OTRS.org'"
>
> Subject: RE: [otrs] Re: unable to send e-mail
> Date: Mon, 9 Jul 2007 09:55:00 -0400
> >Did you tell OTRS that is needs to authenticate the SMTP
>session?
> >
> >
> >
> >________________________________
> >
> > From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
>On Behalf
> >Of pri pri
> > Sent: Monday, July 09, 2007 9:43 AM
> > To: otrs@otrs.org
> > Subject: Re: [otrs] Re: unable to send e-mail
> >
> >
> >
> > thanks for ur reply. i just checked the relay
>restrictions. we have
> >allowed relay to all those who successfully authenticate.
>but i am still
> >getting this error
>
>
>_______________________________________________
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>Archive: http://lists.otrs.org/pipermail/otrs
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>Support or consulting for your OTRS system?
>=> http://www.otrs.com/
________________________________
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