Re[2]: [otrs] Pending auto issue

Hello Martin, 10q ..we managed to deal with it :) Daniel ---------- Thursday, February 26, 2004, 12:57:11 AM, you wrote: Martin> Hi Daniel, Martin> On Wed, Feb 25, 2004 at 09:00:57AM +0200, Daniel Balan wrote:

...

But isn't this something that OTRS should set automatically ?

Martin> Yes. OTRS should close this ticket (if Martin> StateAfterPending is so defined). Martin> The "bin/PendingJobs.pl" should do this close task Martin> (take care that this is in the Martin> crontab).

...

Daniel

Tuesday, February 24, 2004, 9:32:55 PM, you wrote:

Robert> On Tuesday, February 24, 2004 4:16 PM Robert> Daniel Balan wrote:

...

...

A made a status: "Waiting for Customer Verification +" Status type=pending auto > this should close the ticket if the customer does not reply in x days. Robert> ... At that moment (2004/02/22 17:06) I was expecting the ticket to be closed, but today I have: Pending till: -1 day 23 hours

Robert> You probably didn't set the following state in Config.pm:

Robert> $Self->{StateAfterPending} = { Robert> 'pending auto close+' => 'closed successful', Robert> 'pending auto close-' => 'closed unsuccessful', Robert> 'Waiting for Customer Verification +' => 'closed successful', Robert> };

Robert> hth,

Robert> Robert Kehl

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