Hi PPL,<br><br>I&#39;ve Upgraded to 2.2.1 and I have A problem with customer LDAP auth.<br><br>My <a href="http://config.pm">config.pm</a> is the same as in a previous version, but LDAP doesn&#39;t work. the Logs show:<br>
<br>[Mon Jul 23 17:54:52 2007][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in &#39;customer_user&#39; for &#39;cliente.teste&#39; (REMOTE_ADDR: <a href="http://127.0.0.1">127.0.0.1</a>)<br>
<br>my <a href="http://config.pm">config.pm</a> relating to the customer is:<br><br><br>$Self-&gt;{&#39;Ticket::Frontend::CustomerInfoCompose&#39;} = 1;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Ticket::Frontend::CustomerInfoZoom&#39;} = 1;
<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Ticket::Frontend::CustomerInfoQueue&#39;} = 0;<br>&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp; $self-&gt;{&#39;Customer::AuthModule&#39;} = &#39;Kernel::System::CustomerAuth::LDAP&#39;;<br>&nbsp;&nbsp;&nbsp; $self-&gt;{&#39;Customer::AuthModule::LDAP::Host&#39;} = &#39;
<a href="http://10.0.0.1">10.0.0.1</a>&#39;;<br>&nbsp;&nbsp;&nbsp; $self-&gt;{&#39;Customer::AuthModule::LDAP::BaseDN&#39;} = &#39;dc=iplei,dc=pt&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::GroupDN&#39;} = &#39;cn=otrsclient,cn=Users,dc=iplei,dc=pt&#39;;
<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::AccessAttr&#39;} = &#39;member&#39;;<br>&nbsp;&nbsp;&nbsp; #$Self-&gt;{&#39;Customer::AuthModule::LDAP::UserAttr&#39;} = &#39;DN&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::UID&#39;} = &#39;sAMAccountName&#39;;
<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::SearchUserDN&#39;} = &#39;CN=Administrator,CN=Users,DC=iplei,DC=pt&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::SearchUserPw&#39;} = &#39;@lm1nh@$&#39;;<br><br>
&nbsp;&nbsp;&nbsp; $Self-&gt;{CustomerUser} = {<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Name =&gt; &#39;LDAP Backend&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Module =&gt; &#39;Kernel::System::CustomerUser::LDAP&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Params =&gt; {<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Host =&gt; &#39;
<a href="http://serveriplei.iplei.pt">serveriplei.iplei.pt</a>&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; BaseDN =&gt; &#39;dc=iplei,dc=pt&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; SSCOPE =&gt; &#39;sub&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; UserDN =&gt; &#39;CN=Administrator,CN=Users,DC=test,DC=pt&#39;,
<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; UserPw =&gt; &#39;password&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; },<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; AlwaysFilter =&gt; &#39;&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; CustomerKey =&gt; &#39;sAMAccountName&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; CustomerID =&gt; &#39;mail&#39;,<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; CustomerUserListFields =&gt; [&#39;sAMAccountName&#39;, &#39;cn&#39;, &#39;mail&#39;],
<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; CustomerUserSearchFields =&gt; [&#39;sAMAccountName&#39;, &#39;cn&#39;, &#39;mail&#39;],<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; CustomerUserPostMasterSearchFields =&gt; [&#39;mail&#39;],<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; CustomerUserNameFields =&gt; [&#39;givenname&#39;, &#39;sn&#39;],
<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Map =&gt; [<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; [ &#39;UserSalutation&#39;, &#39;Title&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;title&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 0, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; [ &#39;UserFirstname&#39;,&nbsp; &#39;Firstname&#39;,&nbsp; &#39;givenname&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],
<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; [ &#39;UserLastname&#39;,&nbsp;&nbsp; &#39;Lastname&#39;,&nbsp;&nbsp; &#39;sn&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [&nbsp; &#39;UserLogin&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;Username&#39;,&nbsp;&nbsp; &#39;sAMAccountName&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],
<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserEmail&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;Email&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;mail&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserCustomerID&#39;, &#39;CustomerID&#39;, &#39;mail&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0, 1, &#39;var&#39;, &#39;&#39;, 0 ],
<br>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; ],<br>&nbsp;&nbsp;&nbsp; };<br clear="all"><br>The problem seems to be that in the sysconfig screens, in Frontend::Customer::Auth the values there are for DB backend and not LDAP.<br>I went thru the manual several times and couln&#39;d find the answer.
<br>Do I have to change the values in the sysconfig screens? Is there a way to configure this using only the text files? <br>What am I missing?<br><br>Thank you all <br><br><br><br>-- <br>Rui Silva<br><a href="http://rukinhas.no-ip.org">
http://rukinhas.no-ip.org</a>