* Ralf Hildebrandt
I'm already successfully fetching "Customer Information" in the AgentTicketZoom View from our LDAP server -- in OTRS5.
With a newly setup OTRS6, I made the changes to ./Kernel/Config.pm (simply copying them over from otrs5) yet the "Customer Information" widget in the AgentTicketZoom stays empty.
Is there a "System Configuration" option I need to set?
I can use the LDAP info in teh "Customer User address book" and in all email fields (it's filling in data from LDAP). But the widget stays empty. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155