Re: [otrs] AddNote and OwnerUpdate notifications

5 Jan 2010


      Is changing;

Ticket::Frontend::AgentTicketOwner###HistoryType:

in

Frontend::Agent::Ticket::ViewOwner

To another value the right solution?
...
From: Derk Roesink 
Reply-To: "User questions and discussions about OTRS." 
Date: Wed, 06 Jan 2010 00:36:52 +0100
To: OTRS 
Subject: [otrs] AddNote and OwnerUpdate notifications
Hi All,
When a ticket gets assigned to a certain agent, that agent gets 2
notifications via email;
1. AddNote (with comments that the supervisor gave assigning the ticket to
the agent)
2. OwnerUpdate (with notification that that agent became the new owner of
this ticket)
How can i disable the AddNote notification?
Im running on OTRS 2.3.4 (ubuntu)
Thanks!
Derk
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