Or you can just the original and maintained OTRS own module presented here: http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o... ;-) Tons of choices Cheers, Nils On 15.11.2011, at 16:51, Anna Brakoniecka wrote:
with the KIX4OTRS (free and Open Source package of extensions compatble with the OTRS), you can easily do it. When the CIs and a customer are matched, then you see the user-related CIs within the ticket view. Additionally, within the customer search you see automatically the related CIs as well after you select a customer. If you need more information about it or screenshots, contact us. You can download KIX and try it, of course, too: http://www.cape-it.de/current-kix4otrs.html
-- Cheers, Nils http://webint.cryptonode.de / a Fractal project