You have to create a generic agent and set
it to delete that ticket number
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Bas
Rijniersce
Sent: Wednesday, January 10, 2007
1:54 PM
To:
Subject: [otrs] Deleting a ticket
Hello,
Is there a way to delete ticket just after it's created.
Sometimes I get mails in the OTRS email address that really should not have
gone there. I can obviously close the ticket, but then they will still show in
overviews etc.
Bas