Hi Jake, On Fri, Jan 23, 2004 at 08:30:56AM -0500, Covert, Jake wrote:
Couple of notes / questions / suggestions so far:
1) The image mask on the FAQ button (from Admin interface) needs to be worked on.
Done. PS: http://bugs.otrs.org/ would be fine! Thanks! :)
FAQ ====== 1) I think it would help the customers if in the FAQ area, there was a section for the admins to list the top 10 (for some such number) FAQs. Then if not listed, they could use the search function underneath that.
The top 10 faqs of what? Of shonw faqs?
2) How does one (as a technician) add a FAQ? Is this only done via the Admin interface?
No, if the agent is rw in the faq group, then it's possible to add/edit/delete faq articles via the faq area.
********************************* Jake Covert Infrastructure Analyst Electronic Data Systems Process and Systems Integration Center Support Group http://www.eds.com
Thanks for your help! :) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!