[otrs] change of link type

6 Dec 2010

      Hello there,

We were asked to change the names of the type of links available for linking
two configuration items.

We went to the link_type table and changed the names but it was not
reflected on the front end. Then we realized that the're also written on the
following two files:
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ITSMCore.xml

Even though I changed the following on each one, the new link type is not
shown:

*/opt/otrs/Kernel/Config/Files/ZZZAuto.pm :*

$Self->{'LinkObject::PossibleLink'}->{'3202'} =  {

  'Object1' => 'ITSMConfigItem',

  'Object2' => 'ITSMConfigItem',

  'Type' => 'Ubicado en'

};

*/opt/otrs/Kernel/Config/Files/ITSMCore.xml :*

<ConfigItem Name="LinkObject::PossibleLink###3202" Required="0" Valid="1">

        <Description Lang="en">This setting defines that a 'ITSMConfigItem'
...
object can be linked with other 'ITSMConfigItem' objects using the
'DependsOn' link type.</Description>
<Description Lang="de">Definiert, dass ein 'ITSMConfigItem'-Objekt
...
mit dem Linktyp 'DependsOn' mit anderen 'ITSMConfigItem'-Objekten verlinkt
werden kann.</Description>
<Group>Framework</Group>

        <SubGroup>Core::LinkObject</SubGroup>

        <Setting>

            <Hash>

                <Item Key="Object1">ITSMConfigItem</Item>

                <Item Key="Object2">ITSMConfigItem</Item>

                <Item Key="Type">Ubicado en</Item>

            </Hash>

        </Setting>

    </ConfigItem>

What else should be done to change those link types?

Any help is much appreciated.

Thanks,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia