Hi, Can you please tell me how to add escalation notification to the users in otrs. Actually escalated notifications are sent to agents who locked the call but I want it to be sent to some other id. Can you please tell me where to change this. Regards, Mahendran.R System Engineer -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of JC Boursiquot Sent: Tuesday, February 07, 2006 5:44 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Customer page modifications *** NEWBIE HELP *** Thank you for the prompt response and the help. JC
CustomerHeader.dtl - Ticket header - Modify this to update titles, links, and logos CustomerFooter.dtl - Ticker footer - Modify this for whatever you want in the footer CustomerLogin.dtl - Login page - Same for the login page (we removed the ability for customer to self-signup) customer-css.dtl - Modify the base classes - here's where we changed the colors in the layout.
We're only just piloting this right now, so no link from our homepage to the ticket box, but you can see how the changes look:
http://ticket.cohncorp.com/otrs/customer.pl
Best,
Jon Czerwinski Vice-President Cohn Consulting Corporation We take care of your computers so you can take care of your business!
2627 Sandy Plains Rd Suite 204 Marietta, GA 30066
jonc@cohnconsultingcorp.com www.cohnconsultingcorp.com
tel: 404-723-7923 fax: 770-321-4497
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of JC Boursiquot Sent: Monday, February 06, 2006 2:24 PM To: otrs@otrs.org Subject: [otrs] Customer page modifications *** NEWBIE HELP ***
Where is the file to modify the look and feel for the customer logon page?
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