Thanks for the info.
Unfortunately I'm nt skilled enough to develep a custom template.
I will wait then untill one of the next releases will do this.
Kind regards
Filip Ruymen
2008/11/21 Obee, Daniel
The only thing that comes close to what you say is the option 'Queue View' in the personal preferences. Here you can choose a 'light' version of the view which contains fewer ticket information and thus is a little more laid out.
There's a good chance though, that in one of the next releases there will be a direct choice of views in the queue. OTRS, Jamba and me are currently working on a development that goes that direction.
If you cannot wait, you might wanna ad a custom template to the system. More on that you'll find in the otrs FAQ and the developers manual.
Greets Daniel