Re: [otrs] how to set the 'sender' on mails from OTRS (to avoid 'on behalf of')

Hi Ben, On Tue, Aug 26, 2003 at 05:24:31PM +0100, Ben Gladstone wrote:

hi - can anyone help me control the sender/from infomration on mail sent by otrs?

recipients are seeing mails arrive from (as seen in MS Outlook): 'OTRS [otrs@server.mydomain.com] on behalf of My Company [info@mydomain.com]' In the mail header, there is From: My Company Sender: OTRS

i want to remove the 'OTRS [otrs@server.mydomain.com] on behalf of' bit - ie set the sender as 'My Company '

any ideas? i've searched config.pm and much else... i'm using otrs 1.1.3 on debian with exim as the mailer.

Is this just in notification emails? Or also in agent composed emails? Maybe it's a exim problem because I'm using postfix and there is no "Sender:" header in my emails.

thanks ben

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson