On Thursday, March 18, 2004 3:31 AM
Steven Shults
On Thu, 18 Mar 2004, Robert Kehl wrote:
I guess you told him to write the logs to var/log/otrs.log? or Syslog? Anyway, look it up in Config.pm: $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '
/var/log/otrs.log'; For sure you may choose whatever location you want, /var/log is fully ok.
and the LogModule entry is:
$Self->{LogModule::LogFile} = '/var/log/otrs.log'; $Self->{LogModule} = 'Kernel::System::Log::SysLog';
should i change it to match yours above?
One of it ;) You're setting a log file, but log to Syslog. I guess this is what you want: $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{LogModule::LogFile} = '/var/log/otrs.log';
What version of PostMaster.pm are you using? PostMaster.pm,v 1.31.2.2 2003/05/25 22:57:48 martin Exp
Bingo! Upgrade it to http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/PostMaster .pm?rev=1.40 It *should* work without the need of another file, but... So better keep the tarball at hands to throw it upon your install if anything goes wrong. Yes, a backup is a neat thing to have, you're right.
thanks for your help robert. i hope we can get the PreFilterModule working. its the feature which convinced me that otrs is right for our needs. :-)
I guess we're almost through. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388