Linking OTRS with a CRM like SugarCRM can significantly improve customer service and internal workflows by synchronizing ticketing and customer data. To do this, you can use APIs or middleware platforms (like Zapier or custom-built connectors) that allow real-time data exchange between the two systems. It's essential to define what information should be shared—like customer contact details, ticket history, or sales interactions—and make sure both systems can handle that data structure. For a successful integration, it’s crucial to work with a reliable software development company that understands both CRM implementation and your business needs. A trusted tech partner ensures data security, custom functionality, and scalability. Without professional support, integration might lead to system conflicts, data loss, or poor usability. When choosing a development team, look for experience, communication, and post-launch support. Check out this guide to top software development companies in Poland: https://computools.com/top-software-development-companies-in-poland/. It’s a great starting point to find experts who can help you make the most of your CRM investment.