Hi Ron, On Wed, Apr 19, 2006 at 04:18:05PM +0200, Ron Rademaker wrote:
I managed to get SugarCRM and OTRS speaking to each other. However, there are a few issues, any ideas on how to fix them (either configure or edit the code):
- Many clients in the SugarCRM don't have an e-mail address send. If I try to add tickets for these clients, OTRS complains that the From field is formatted incorrectly. I really don't want to set an e-mail address for these clients as I don't want to communicate with them using e-mail (except for some personal e-mails).
OTRS needs an email address for every customer / agent, without an address it will not work. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!