Dear all,

I would like to change the default view when an agent logs in.  They would like a nice listing of tickets assigned to them when they log in.  I found that we can get this view if we do a search which results in a list of tickets with ticket #, Age, customer, subject, state, queue, owner and customer ID.  Is there a way to get this to show up immediately upon log in instead of going through the motions to do a search each time?

Thanks (for putting up with my questions),

Cindy Kwan (OTRS Newbie)

UPenn