Hello,
did you activate the cron job "itsmchange_check"?
You need to copy/rename the file "var/cron/itsmchange_check.dist" to "var/cron/itsmchange_check"
This cron job checks regularly for changes/workorders if the relevant times have been reached.
Best regards,
Udo
On 17.10.2012 10:15, Wagner wrote:
------------------------------------------------------------------------------------------------------------------------------------------Hello,
I'm trying to send a notification to the work order agent when a
specific word order reachs it's Planned Start Time, so the Agent knows
that he can begin the change.
I've configured it, but it doesn't send the notification, every other
notification works.
I tried every possible configuration in the event
WordOrderPlannedStartTimeReached to send to workorder agent, to change
manager, to everybody, and every workorder! but nothing... it doesn't
even log a thing.
Does anyone have any idea?
the workorder is created from a change template, it has the "requested"
status
Thanks
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