Hi Benjamin,<div><br></div><div>OTRS box is able to send mail ? is there something on the log ? could it be that mail are sent but are in spam ? what otrs version are you using ?<br><div><br><div class="gmail_quote">On Wed, Nov 18, 2009 at 3:31 PM, benjamin anamoah <span dir="ltr">&lt;<a href="mailto:choronflex4u@yahoo.com">choronflex4u@yahoo.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><table cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" style="font:inherit">Hello Colleagues,<br>

<br>I need some help with this OTRS <span style="border-bottom:1px dashed rgb(0, 102, 204)">auto response</span> to queues .i.e <a rel="nofollow" href="http://localhost/otrs/index.pl?Action=AdminQueueAutoResponse" target="_blank"><span>Auto Responses &lt;-&gt; Queue</span></a>.<br>

I
have match the auto response to the queue i want but it is not working.
I can not see any auto response when i sign in at the
Customer-Interface and expect to see a mail responding to the sent
mail. Please i need some help and directions to configure the auto response so that the system can automatically send customers when we receive a mail from them. Thank you.<br><br>Benjamin Writes<br></td></tr></tbody></table>

<br>

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