Also, for the Ticket::NumberGenerator, is there a possibility to have its value to be the same as the ticket number/id? Can you guys show me how to do these things? <br><br>Thanks in advance!<br><br><div class="gmail_quote">
On Wed, Jun 4, 2008 at 2:12 PM, adrian guevara &lt;<a href="mailto:adrian.guevarra@gmail.com">adrian.guevarra@gmail.com</a>&gt; wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi Guys,<br><br>It&#39;s me again :)<br><br><br>Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn&#39;t seem to work. <br>

<br><br>Cheers,<br><br>Rebs<br>
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