thank you for your answer but, as I said before, both users ‘otrs’ and ‘apache’ can write a file in that location via the command line.

Any other idea?

Kind regards,

Juan Clavero

De: Leonardo Certuche [mailto:leonardo.certuche@itconsultores.com.co]
Enviado el: miércoles, 25 de mayo de 2016 14:26
Para: User questions and discussions about OTRS. <otrs@otrs.org>
Asunto: Re: [otrs] can't write temp files on CentOS

Hello

Probably "Step 7: File Permissions" from https://otrs.github.io/doc/manual/admin/4.0/en/html/manual-installation-of-otrs.html can help you solve your issue