Dear Jason, this option needs to be enabled in the SysConfig first. SysConfig -> Framework -> Frontend::Agent::Stats -> Stats::UseAgentElementInStats It is disabled by default because of some laws disallowing to measure performance per individual agent ;-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 21.12.2010, at 14:36, Jason B. Loven wrote:
So I went into stats and tried to create a ticketlist report to show open tickets by tech…But either my install is broken or I’m blind since I can’t find a field that shows who owns the ticket or who it’s locked to. Can anyone shed some light?
Thank you, Jason Loven Manager - Technical Services
Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@caisoft.com Web: http://www.caisoft.com/
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