Re: [otrs] fetchmail job error

17 Sep 2009

      The PostMasterMailbox.pl script contains the following code;

# create pid lock
if ( !$Opts{f} && !$CommonObject{PIDObject}->PIDCreate( Name =>
'PostMasterMailbox' ) ) {
    print "NOTICE: PostMasterMailbox.pl is already running (use '-f 1'
if you want to start it ";
    print "forced)!\n";
    exit 1;
}

There may be a file that has the PID of the PostMasterMailbox process
in it which you will need to remove.
Unfortunatley I don't know where this might be. i would assume
somewhere in the OTRS directory structure. Look out for files like
PostMasterMailbox, pid and lock.

Rory

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2009/9/17 Marco Vannini :
...
As posted in other thread for the same problem did you also read the log
file generated by adding -d 2 switch ?
On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
...
Hi,
    I did not found any record relatd to postmaster.
2009/9/16 Marco Vannini 
...
did you tried to fetch record in process_id on your otrs's mysql box ? if
there is a record related to postmaster try to remove it
On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat  wrote:
...
Hi Rory,
    The host was running more than 3 weeks, but the problem is still
exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no other
processs. If any way would check this?
2009/9/15 Rory 
...
It sounds like the process hung when it was running.
Check your running processes and see if it is there and how long it
has been running.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/9/15 hpsbigcat :
...
Hi All,
   I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup PostMasterMailbox.pl
to
fetch mail every 1 minute and works fine before today.  But now, the
system
did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
force
recive them.  And I found some logs as :
  [Notice][Kernel::System::PID::PIDCreate] Can't create PID
PostMasterMailbox, because it's already running
(sample.company.com/21426)!
  Have someone to help me
--
Hpstiger
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