Actually the easiest way is to use the 'FreeField' option in the ticket zoom. You won't even have to leave a comment there. :D aniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Sonntag, 24. Februar 2008 09:47 To: User questions and discussions about OTRS.org Subject: Re: [otrs] re-opening closed tickets Den 24/02/2008 kl. 00.45 skrev Maurice James Ny:
The best way will be to use a generic agent to reopen the ticket.
No, that will be a really strange way to reopen a single ticket. Just add a comment as already suggested. And hey, OTRS people, "Generic Agent" makes no sense at all. It should be "Automatic Agent" :-) -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/