-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Am Mittwoch, 7. April 2004 12:22 schrieb Gunter Ohrner:
However, am I right that it is not possible to use it as a source for authetication as well? Does is simply not work (yet) or did I miss something really obvious? (If I did, please point me to the correct FAQ/HOWTO.)
Ok, I hope I did not break a butterfly on a wheel but I changed my CustomerAuth module such that it optionally can use the same CustomerUser configuration block the CustomerUser backend uses. (I'll happily provide a patch if anyone is interested, altought my changes are probably not the best implementation as I don't know perl.) The problems I now have seem to be unrelated to that: Agents can only see queues they have full rw access to, it even is not sufficient to check all boxes but "rw" of an Agent in the Admin interface. Additionally an Agewnt can only move tickets to queues it has full rw access to, the "Move_to" permission does not seem to have any effect. I probably misunderstood something and misconfigured OTRS as a result, I guess? I could not find anything the the project's FAQ, however. The system I'm currently trying OTRS on is a pure Debisn Sid box with apache 1.3, mod_perl 1.29 (Debian package version 1.29.0.2-5cvs20040129), perl 5.8.3 and mysql 4.0.18, if this helps somehow. Greetings, Gunter Ohrner - -- +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+ + http://aachen.uni-dsl.de/ - Der direkte Draht in's Hochschulnetz! + +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+ "I'm not going to ride on a magic carpet!" he hissed. "I'm afraid of grounds." "You mean heights," said Conina. "And stop being silly." "I know what I mean! It's the grounds that kill you!" -- (Terry Pratchett, Sourcery) +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+ + PGP-verschlüsselte Mails bevorzugt! + +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFAc+ZW0ORHvREo8l8RAleEAJ40xSWMoTpVEWLaEmxAtEevJW5PKwCeO2wl d0yfUNoIxrVcFdjcqb/frVM= =QQrC -----END PGP SIGNATURE-----