Hi, I have problems installing OTRS on a Server using a NON LOKAL mysql installation. For various reasons we decided to have a "centralized mysql Server". But, even IF I enable remote root access (which normaly is a nogo) the web-installation breaks after Installation of the otrs database, as the otrs user is not installed for remote access by the otrs scripts!! (The fact, that I entered something different than The installation stops, whining that the access is not permitted, and there is no chance of healing (e.g.: local "grant ..." on the db by the user), instead the installation stops. So you have to start at the beginning, wich means, you have to drop the database. Why isn't it possible to have something like a "try again" button, which opens the possibility to heal certain installation-script bugs during installation. ?? Has anyone any suggestions or an Installation guide for a remote mysql-Server installation for me? Bye, Holger -- Holger Patzelt