Re: [otrs] OTRS6 Database Crash Due to Memory Loss

Hi Johnnie,

On Apr 24, 2019, at 6:08 PM, Johnnie Rucker wrote:

[1311431.213740] Out of memory: Kill process 8902 (/opt/otrs/bin/c) score 5 or sacrifice child [1311431.214649] Killed process 8902 (/opt/otrs/bin/c) total-vm:451892kB, anon-rss:33636kB, file-rss:268kB, shmem-rss:8kB

The kernel’s Oom killer is usually a good indicator that either you should add more memory or you the configuration needs to be adjusted. I had the experience most of the time with Apache’s httpd or the database. Did you have some kind of resource monitoring regarding the memory consumption of the specific services? Kind regards, Roy