You mean that with this trick you can set an existing ticket as Master? Thanks for the hint, Leonardo... ;-) ________________________________________ Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Nils Leideck - ITSM [nils.leideck@leidex.net] Inviato: venerdì 5 marzo 2010 20.45 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] R: unable to use master/slave feature Hi, try and play around with FreeTextField Number 12 ... ;-) in example enable it for Note. On 05.03.2010, at 16:06, CARNINO Daniele (FIAT ITEM) wrote: I've tested this feature once, but I remember that has seemed rather tricky to me, but working. In order to use this feature, you need to manually open a new ticket and set it as a master first, then link the others ticket you wish to control to the master, which should be visible in the link list, now. As far as I can remember there's no way to use an existing ticket as a master: you need to open one only for this purpose. Anyway, is more complex to explain than to make it, believe me: sorry for the confused explanation, d. ________________________________________ Da: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Leonardo Certuche [leonardo.certuche@itcon-ltda.com] Inviato: venerdì 5 marzo 2010 15.18 A: User questions and discussions about OTRS. Oggetto: [otrs] unable to use master/slave feature Hi there, We have OTRS 2.4.5 with ITSM 1.3.2 and just installed http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take advantage of its features (announced athttp://otrs.org/2.4/features/) I installed the package, reload the web interface and even restarted the OTRS service but I still don't see the master or slave options when linking a ticket (I only see parent and child options) I'm assuming this options are shown at /otrs/index.pl?Action=AgentLinkObject&SourceObject=Ticket<http://index.pl?Action=AgentLinkObject&SourceObject=Tickethttp://index.pl/?Action=AgentLinkObject&SourceObject=Ticket> is that right? Is there something else I should do in order have this feature working? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project