Hello,

I've tried with one of states listed in Ticket::Frontend::AgentTicketCompose###StateType (copy and paste)

I've tried with one state added manually .....

But Ticket::Frontend::AgentTicketCompose###StateDefault it's always "open"

I am in french and states in Ticket::Frontend::AgentTicketCompose###StateType are : open, close, pending auto and pending reminder (4 states)

When I compose one answer in frontend, 6 possibles states in french are displayed.

Anyway thanks to you and regards

Claude

------- Message original --------
Sujet: [INTERNET] Re: [otrs] OTRS config
De : Leonardo Certuche <leonardo.certuche@itconsultores.com.co>
Pour : User questions and discussions about OTRS. <otrs@lists.otrs.org>
Date : 19/10/2016 20:29

Hello Claude,

Did you make sure that at Ticket::Frontend::AgentTicketCompose###StateType you have listed the state type associated to your desired default state?

On 19 October 2016 at 08:46, claude <pref-otrs@haute-garonne.gouv.fr> wrote:

Hi,

I can't change
Ticket::Frontend::AgentTicketCompose###StateDefault

Any idea ?

Thanks and regards

Claude

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