You might want to make sure that you
unlock it. If you didn’t it will still show up in your QUEUE in a locked
status
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Shue,
Daniel G.
Sent: Thursday, July 12, 2007 8:19
AM
To:
Subject: [otrs] Just while I'm
asking other questions... Auto Close?
Obviously, Auto Close is pretty self explanatory. But
I tried one, the “pending auto close+” and once the pending time
expired it showed pending “-21 min” and it did not close. Can
some one give me a little more info on the pending auto close and the
difference between “+” and “-“?
Thanks,
Daniel