[otrs] how can i customize to know performance my agents

hi all, i want to ask u, how can i customize to know performance my agents, cause i want to know progress work and know how fast and good to finish their work... where i can find it? thx for ur guidence, - HM - ____________________________________________________________________________________ Sponsored Link Rates near 39yr lows. $510,000 Loan for $1698/mo. Calcuate new payment. www.LowerMyBills.com/lre