[otrs] Delete specific tickets from a Queue

26 Aug 2003

      In the GenericsAgent.pm you can delete all tickets from the queue.

------------------------------

   'delete' => {

      # get all tickets with this properties

      Queue => 'testgroup',

      States => ['new'],

      Locks => ['unlock'],

      # new ticket properties (no option is required, use just the
options

      # witch should be changed!)

      New => {

        # DELETE!

        Delete => 1,

     },

   },

--------------------------------

I want to only delete a specific from address in the queue

Delete all tickets in a queue that comes from mailer-daemon.

Does anybody know how to do this.

Ray

[otrs] Delete specific tickets from a Queue

Raymond Keckler