Re: [otrs] Usage of ticket_history and ticket_history_type

Hi Tom, On Fri, Apr 02, 2004 at 05:42:09PM +0200, Tom Hesp wrote:

Does anyone know whether this is a configuration issue or that I am just missing something or, even worse, got myself completely on the wrong track?

Yes, system_queue_id is not used. You need to use history_type StateUpdate, Move and name of table ticket_history. So you can find you what you want (if I understood it correctly).

Kind regards, Tom Hesp

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