With phone ticket, it&#39;s impossible to select agents, how can i select them in the dropdown list ?<br><br>about <span style="font-family: Geneva; font-size: 12px; font-weight: bold;">Ticket::AgentCanBeCustomer</span> :<br>
<pre><font size="4">It&#39;s if the customer of a ticket is the same as the agent, then the agent<br>can&#39;t answer as agent. The agent gets not compose answer link (because<br>he can&#39;t write an answer, because the agent is the customer) but an <br>
compose follow up link.<br></font></pre>We don&#39;t need that, but just can select an agent into the dropdown list, to asign a ticket to an agent like if he is a customer.<br>It will allow the others agent to help him, or he&#39;ll can ask some task to do in a ticket and the others agent will may close the ticket when the task will be finished.<br>
<br>Thank you,<br>Samuel<br><br><div class="gmail_quote">2009/6/18 Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com">marco.vannini@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi,<div><br></div><div>Are you using phone ticket o mail ticket from the agent interface to do that ? if yes it should give you the chance to assign owner directly. </div><div><br></div><div>I don&#39;t know if <span style="font-family: Geneva; font-size: 12px; font-weight: bold;">Ticket::AgentCanBeCustomer</span> in sysconfig is related (core::Ticket)</div>


<div><br></div><div><br><br><div class="gmail_quote"><div><div></div><div class="h5">On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS <span dir="ltr">&lt;<a href="mailto:sulmu62@gmail.com" target="_blank">sulmu62@gmail.com</a>&gt;</span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div></div><div class="h5">

Hello,<br><br>We need to create ticket between agent.<br>What doing to be able to select agent from the dropdownlist when creating a new ticket ?<br><br>Thank you,<br><font color="#888888">Samuel.<br>
</font><br></div></div>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br></blockquote></div><br></div>
<br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br></blockquote></div><br>