Hi Derek,
This would be already fixed in more recent OTRS's.
Please try replacing Kernel/System/MailAccount/IMAPTLS.pm with this version:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/MailAccount/IMAPTLS.pm?...
ref: http://bugs.otrs.org/show_bug.cgi?id=8568
Feedback would be nice!
--
Mike
On Fri, Oct 5, 2012 at 1:56 PM, Derek Kiely
Hi All,
I have a number of issues with OTRS (3.1.7) - which just started happening, no changes were made to OTRS.
First up I get this message on the dashboard
Can't connect to: http://otrs.org/product.xml (500 Can't connect to www.otrs.com:80 (Bad hostname))
I can get this via wget from the otrs command line.
Also I am not receiving any mail via POPS/IMAPS mails into OTRS. When I click fetch mail option under PostMaster Mail Accounts I get a message saying that I can't to the server.
When I look at the syslog messages I see the following
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 7 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 6 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 5 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 4 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 3 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 2 is empty!
Any advice on this? What could it be?
Thanks in advance for your help
Derek Kiely
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