So what i want is..

If a ticket comes into Marlene’s queue, it triggers an event that immediately makes the owner Marlene (from Admin OTRS).

is there another way to do this?

Thank you in advance!
Leah
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs