magicboiz wrote :
I want to add a new answer to the right panel of AgentTicketZoom (OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a template and I created AgentTicketComposeCustom.pm. I did modify AgentTicketZoom.pm and AgentTicketZoom.dtl
After this changes, I restarted apache server, but this new answer, never appers on the right block of AgentTicketZoom......do I need to modify/include anythin more? My new module is registered correctly, because I can call it directly from the browser....
Hi, if "registering the module" refers to the perl code then you still have to register the module in the SysConfig to add the GUI command. Search for "registration" in SysConfig and then look at Frontend::Agent::ModuleRegistration. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de