Re: [otrs] Changing "Ticket#" to something else on the Subject line?

This can be changed in the file Kernel/Config/Files/ZZZAAuto.pm Find this line: $Self->{'Ticket::Hook'} = 'Ticket#'; and change the "Ticket#" tag to whatever you want. Torgeir Björn Wiberg wrote:

Hi!

Does anyone know if it is possible to change the appearance of the subject line, reading "Ticket#123456" by default, to something else, e.g. "MySystem#123456"?

Thanks in advance!

Best regards, Björn

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