You system IDs are the same (looks like they are both set to the default: 10), change the ID in Framework -&gt; Core -&gt; SystemID so that both systems are unique.<br><br>Steve<br><br><br><br><div class="gmail_quote">On 11 June 2012 09:51, Neil Simpson <span dir="ltr">&lt;<a href="mailto:nadsys@gmail.com" target="_blank">nadsys@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">We have two ticket systems running currently and in certain cases they send mail to each other. The problem we have is that tickets are being merged together that shouldn&#39;t be due to the numbering in the subject. For example first otrs system had a ticket 1, then second otrs system sends a ticket to it also with ticket 1 number, now there merged but two totally different issues.<br>

<br>Can we change the ticket numbering to make one system unique. so instead of Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both systems could not get tickets confused with one another.<br><br>thanks<span class="HOEnZb"><font color="#888888"><br>

<br>Neil<br><br><br>
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