Re: [otrs] User permission

10 Jul 2009

      Yeah, thought so too. I just tested it and that seem to work.

Thanks,
Fairuz
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Marco Vannini  07/10/09 4:52 PM >>>
Hi,
the last RW override all others. you should stop to create probably
On Fri, Jul 10, 2009 at 10:46 AM, OTRS otrs@ens.com.my> wrote:
Good day,

I am having problem with user permission, I have set agent permission to a group as follows;
ro                - yes
move_into  - yes
create         - yes
owner         - no
priority       - no
rw               - yes

After submitting, the ownership and priority change to yes. How do i ensure that the agent doesn't have the permission to change the ownership.
The agent should be able to read and update ticket, move ticket into queue and finally create it.

I tried a couple of time to change it but doesn't seem to work. Pls help.

Thanks,
Fairuz

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