On 30.06.2010, at 13:22, Leonardo Certuche wrote:

>From 2.4.5 (I think), there's Notification(Event) at /otrs/index.pl?Action=AdminNotificationEvent
You can configure any notification there to be sent to anyone

Leonardo Certuche
www.itconsultores.com.co

For new ticket creations I still recommend the Auto Response feature instead!

Freundliche Grüße / Kind regards

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project