Florian,
In my case I can already see before sending the email, that the attachments are not all there so ... I just get the confirmation when I send the email ... (tried on several types of accounts including kind of webmails, and so on ...)
I don't why OTRS is removing some attachments and keeps others ...
Cheers
Philippe
-----Original Message-----
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Sent: lundi, 13. février 2012 13:00
To: otrs@otrs.org
Subject: otrs Digest, Vol 41, Issue 18
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Today's Topics:
1. Re: Attachments not included in forward function
(Martignier, Philippe)
2. Re: Attachments not included in forward function
(Edlhuber Florian)
----------------------------------------------------------------------
Message: 1
Date: Mon, 13 Feb 2012 11:17:18 +0100
From: "Martignier, Philippe" <philippe.martignier@wipo.int>
Subject: Re: [otrs] Attachments not included in forward function
To: "otrs@otrs.org" <otrs@otrs.org>
Message-ID:
<C6026F755865704592FEEF72EC4927BF08D2A716B1@ICCV103C.gms02.unicc.org>
Content-Type: text/plain; charset="us-ascii"
Hi Florian,
Thanks for the input.
I am with version 2.4.8 ...
I did a research on this list and found a response (put FS instead DB for filesystem about attachments) but I don't know if my problem will be solved by doing this .. and even worse I don't the impact of such a change in the system ...)
What do you mean by checking the attachments in the webmailer?
The thing sure is that the file-1 (which is an html one, copy of the message) is created by OTRS (that point is sure) and it is from there that problem appears.
But when you know that OTRS don't use ms-outlook in house that explains such bugs ...
I have asked the team to forward me the original email (forwarding) to an other email address that is linked to a test system (separate install) but I am not able to reproduce the case)
Does someone knows the impact of changing the DB (database) to FS (filesystem) for attachments?
Many thanks
Phil
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Message: 2
Date: Mon, 13 Feb 2012 10:30:24 +0000
From: Edlhuber Florian <Florian.Edlhuber@acino-pharma.com>
Subject: Re: [otrs] Attachments not included in forward function
To: User questions and discussions about OTRS. <otrs@otrs.org>
Message-ID:
<8AC419099F04744DAFC7A882569CBEAC215C5FCE@AEMX02.acino.intern>
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Hi,
-----Urspr?ngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Martignier, Philippe
End of otrs Digest, Vol 41, Issue 18
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