We recently updated to otrs 2.4 with itsm 1.3 Can anyone tell me how the new itsm modules are supposed to work for recording devices and service type? I am interested in setting up device type, service type, ci affected, ci location. I heard that you cannot use the old 'free text' unless you uninstall the itsm modules. If anyone is successfully using the itsm modules, I would appreciate hearing from you. -- Brigitte Calderwood HDI Certified Support Center Manager (SCM) HDI Certified Support Center Analyst (SCA) ______________________________ Helpdesk Manager LESD Technology Department calderwood@lesd.k12.az.us 623.547.1509 http://www.lesd.k12.az.us/webpages/itdepartment/ "It has become appallingly obvious that our technology has exceeded our humanity." Albert Einstein "We commit to deliver 'best-in-class' technology solutions and support to attain excellence of the District Community by being a customer-focused, highly skilled, and agile Technology Department."