I found my answer to setting the Customer

Its a combination of: -

PreSelectedCustomerUser=<CustomerID>
ExpandCustomerName=2 

eg.
index.pl?Action=AgentTicketPhone;Subaction=StoreNew;PreSelectedCustomerUser= u08708;ExpandCustomerName=2;

From: johnny_hewitt@hotmail.com
To: otrs@otrs.org
Date: Fri, 16 Mar 2012 15:27:19 +1100
Subject: [otrs] URL Parameters for Agent Ticket

Hi All,

I am creating a template as shown here http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ but am getting a "Invalid Challenge Token" error. I can get around this by commenting out the line within AgentTicketPhone.pm as follows

#$Self->{LayoutObject}->ChallengeTokenCheck()

Is there a config change that removes the Token challenge?


My goal is to have the Ticket creation page opened directly from another application that can populate values such as Selected Customer. I can select a customer within the URL like :

/otrs/index.pl?Action=AgentTicketPhone;Subaction=StoreNew;ExpandCustomerName=2;SelectedCustomerUser=u08708

It show the Customer on the right of screen in its details box, but this doesnt populate the "From Customer" field in the form - does anyone know how to populate this?

Thanks
John

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