Hi,

On the [System Log] I have the following records:

Can't create directory '/opt/otrs/var/tmp/Cache//DashboardProductNotify': Permission denied
Can't create directory '/opt/otrs/var/tmp/Cache//Dashboard': Permission denied
Can't write '/opt/otrs/bin/check_permissons.3591': Permission denied

I'm not getting around this problem of permission.

Thanks,

From: rod_luiz@hotmail.com
To: otrs@otrs.org
Date: Tue, 8 Sep 2009 14:04:18 -0300
Subject: [otrs] ERROR: Need write permission in OTRS home

Hello,
I have a problem, some functions of my OTRS see. 2.4.4 works perfectly, but others do not, the error message is a Software error.

The Dashboard is functioning normally, but the Package Manager displays this message.

Software error:

ERROR: Need write permission in OTRS home
Try: $ OTRS_HOME / bin / SetPermissions.pl!

Already SetPermssions.pl ran the script several times:
... / otrs #. / bin / SetPermissions.pl / opt / otrs

I have no error when it runs.

What can I doing this wrong?

Here are the permissions that is in the <otrs>:
User: otrs
Group: www

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